{"id":27467,"date":"2023-11-22T10:37:02","date_gmt":"2023-11-22T09:37:02","guid":{"rendered":"https:\/\/test.nemji.cz\/?page_id=27467"},"modified":"2025-07-30T12:20:56","modified_gmt":"2025-07-30T10:20:56","slug":"hodnoceni","status":"publish","type":"page","link":"https:\/\/webnemji.azurewebsites.net\/en\/kvalita\/hodnoceni\/","title":{"rendered":"Hodnocen\u00ed spokojenosti pacient\u016f"},"content":{"rendered":"<div id=\"cmsmasters_row_6iluctg3hk\" class=\"cmsmasters_row cmsmasters_color_scheme_default heroblocks cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div id=\"heroboxes\" class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_overlay\"><\/div>\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_sybg7he2sg\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_b3c74b95a0\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center pageheadingtitle\" data-animation=\"fadeIn\" data-delay=\"100\">\n\t<h1 class=\"cmsmasters_heading\">Kvalita a bezpe\u010dn\u00e1 p\u00e9\u010de<\/h1>\n<\/div><div id=\"cmsmasters_heading_iehwq257qv\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\" data-animation=\"fadeIn\" data-delay=\"150\">\n\t<h3 class=\"cmsmasters_heading\">Nemocnice Jihlava, p\u0159\u00edsp\u011bvkov\u00e1 organizace<\/h3>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_ly5ze1hf8e\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_v67ee6nvg7\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div class=\"cmsmasters_text\">\n<p><nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                            ]\n        }\n    <\/script>\n   \n    <script>\n            <\/script>\n<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_3f2f8816dd\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_0a1c5940f5\" class=\"cmsmasters_column one_third stickyinfocolumn\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_rva6m2t32d\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\">\n\t<h3 class=\"cmsmasters_heading\">Kvalita a bezpe\u010dn\u00e1 p\u00e9\u010de<\/h3>\n<\/div>\n<div id=\"cmsmasters_divider_dpp34mcdj5\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_center\"><\/div>\n<div class=\"cmsmasters_sidebar sidebar_layout_11 sidebar-custom-menu\"><aside id=\"nav_menu-58\" class=\"widget widget_nav_menu\"><div class=\"menu-kvalita-container\"><ul id=\"menu-kvalita\" class=\"menu\"><li id=\"menu-item-27327\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27327\"><a href=\"\/kvalita\/#namestek\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-person-arrow-up-from-line\"><\/i> Vedouc\u00ed odd\u011blen\u00ed managementu kvality<\/a><\/li>\n<li id=\"menu-item-27329\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27329\"><a href=\"\/kvalita\/certifikaty\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-certificate\"><\/i> Certifik\u00e1t kvality<\/a><\/li>\n<li id=\"menu-item-27436\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27436\"><a href=\"\/kvalita\/rizeni_kvality\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-file-shield\"><\/i>Syst\u00e9m \u0159\u00edzen\u00ed kvality a bezpe\u010d\u00ed slu\u017eeb<\/a><\/li>\n<li id=\"menu-item-27442\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27442\"><a href=\"\/kvalita\/cile\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-lock-open\"><\/i>Resortn\u00ed bezpe\u010dnostn\u00ed c\u00edle<\/a><\/li>\n<li id=\"menu-item-27328\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27328\"><a href=\"\/kvalita\/hodnoceni\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-newspaper\"><\/i> Hodnocen\u00ed spokojenosti<\/a><\/li>\n<li id=\"menu-item-27452\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27452\"><a href=\"\/kvalita\/podporujici_zdravi\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-house-medical-flag\"><\/i>Nemocnice podporuj\u00edc\u00ed zdrav\u00ed<\/a><\/li>\n<li id=\"menu-item-27453\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-27453\"><a href=\"\/kvalita\/bezpecnost\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-shield-halved\"><\/i>Politika bezpe\u010dnosti informac\u00ed<\/a><\/li>\n<\/ul><\/div><\/aside><div class=\"cl\"><\/div>\n<\/div>\n<\/div><\/div>\n<div id=\"cmsmasters_column_k7vlyuz4yq\" class=\"cmsmasters_column two_third\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_ra6mn0pvp\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_left\">\n\t<h2 class=\"cmsmasters_heading\">Na spokojenosti na\u0161ich pacient\u016f n\u00e1m z\u00e1le\u017e\u00ed<\/h2>\n<\/div>\n<div id=\"cmsmasters_divider_kul4awri6m\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_left\"><\/div>\n<div class=\"cmsmasters_text download-links-large\">\n<p>Zaj\u00edm\u00e1 n\u00e1s spokojenost na\u0161ich pacient\u016f. Ka\u017ed\u00fd hospitalizovan\u00fd pacient m\u00e1 mo\u017enost hodnotit poskytov\u00e1n\u00ed slu\u017eeb v\u00a0na\u0161\u00ed nemocnici nebo vyj\u00e1d\u0159it svoji spokojenost vypln\u011bn\u00edm elektronick\u00e9ho dotazn\u00edku. S\u00a0v\u00fdsledky dotazn\u00edkov\u00e9ho \u0161et\u0159en\u00ed seznamujeme v\u00a0pravideln\u00fdch intervalech zam\u011bstnance Nemocnice Jihlava a hled\u00e1me mo\u017enosti zlep\u0161ov\u00e1n\u00ed p\u00e9\u010de o na\u0161e pacienty.<\/p>\n<p><strong>Nemocnice Jihlava se poprv\u00e9 zapojila do N\u00e1rodn\u00edho hodnocen\u00ed spokojenosti pacient\u016f (NHSP)<\/strong><\/p>\n<p>V roce 2025 se Nemocnice Jihlava v\u016fbec poprv\u00e9 zapojila do <strong>N\u00e1rodn\u00edho hodnocen\u00ed spokojenosti pacient\u016f (NHSP)<\/strong>, kter\u00e9 je realizov\u00e1no ve spolupr\u00e1ci s Ministerstvem zdravotnictv\u00ed \u010cR a koordinov\u00e1no Picker Institutem.<\/p>\n<p>C\u00edlem hodnocen\u00ed je z\u00edskat objektivn\u00ed zp\u011btnou vazbu od hospitalizovan\u00fdch pacient\u016f a identifikovat siln\u00e9 i slab\u0161\u00ed str\u00e1nky poskytovan\u00e9 p\u00e9\u010de z jejich pohledu.<\/p>\n<p><strong>Jak sb\u011br dat prob\u00edhal?<\/strong><\/p>\n<p>Hodnocen\u00ed bylo provedeno anonymn\u00ed <strong>dotazn\u00edkovou metodou<\/strong> mezi pacienty, kte\u0159\u00ed byli <strong>v kv\u011btnu 2025 propu\u0161t\u011bni z l\u016f\u017ekov\u00fdch odd\u011blen\u00ed nemocnice<\/strong>. Dotazn\u00edk obsahoval 35 ot\u00e1zek rozd\u011blen\u00fdch do 8 oblast\u00ed tzv. <em>Pickerov\u00fdch dimenz\u00ed kvality p\u00e9\u010de<\/em>, nap\u0159. respekt a \u00facta, informovanost, koordinace p\u00e9\u010de nebo propu\u0161t\u011bn\u00ed a pokra\u010dov\u00e1n\u00ed p\u00e9\u010de.<\/p>\n<p>Pacienti vypl\u0148ovali dotazn\u00edky dobrovoln\u011b, anonymn\u011b a v\u00fdsledky byly vyhodnoceny dle standardn\u00ed metodiky NHSP.<\/p>\n<p><strong>Co bude n\u00e1sledovat?<\/strong><\/p>\n<p>Z\u00edskan\u00e9 v\u00fdsledky vyu\u017eijeme k identifikaci mo\u017enost\u00ed zlep\u0161en\u00ed v p\u00e9\u010di o hospitalizovan\u00e9 pacienty.<\/p>\n<p><strong>Veden\u00ed Nemocnice Jihlava d\u011bkuje v\u0161em pacient\u016fm, kte\u0159\u00ed se do hodnocen\u00ed zapojili.<\/strong><\/p>\n<\/div>\n<div id=\"cmsmasters_heading_0cx4mcjjyd\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_left\">\n\t<h2 class=\"cmsmasters_heading\">Certifik\u00e1t spokojenosti<\/h2>\n<\/div>\n<div id=\"cmsmasters_divider_o5xvk1j1a9\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_left\"><\/div>\n<div class=\"cmsmasters_text download-links-large\">\n<p><a href=\"\/wp-content\/uploads\/2025\/07\/Certifikat-spokojenosti_NHSP_2025.pdf\" target=\"_blank\" rel=\"noopener\">Certifik\u00e1t spokojenosti 2025<\/a><\/p>\n<\/div>\n\n<div id=\"cmsmasters_divider_cdsd6fgfo\" class=\"cl\"><\/div>\n<div id=\"cmsmasters_heading_5mlukvj1ym\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_left\">\n\t<h2 class=\"cmsmasters_heading\">Dotazn\u00edky spokojenosti v pravideln\u00fdch p\u016flro\u010dn\u00edch intervalech<\/h2>\n<\/div>\n<div id=\"cmsmasters_divider_bjzufi7qr8\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_left\"><\/div>\n<div class=\"cmsmasters_text download-links-large\">\n<p><a href=\"\/wp-content\/uploads\/2025\/01\/Hodnoceni-cinnosti-TC-za-rok-2024.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 2 polovina 2024.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2024\/08\/Vyhodnoceni-dotazniku-spokojenosti-1.-pololeti-2024.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 1 polovina 2024.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2024\/01\/Vyhodnoceni-spokojenosti-hospitalizovanych-pacientu-2.-pololeti-2023.docx\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 2 polovina 2023.docx<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni-dotazniku-1.-polovina-2023-1.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 1 polovina 2023.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Dotaznik-spokojenosti-hospitalizovanych-pacientu-II.pololeti-2022.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 2 polovina 2022.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni-dotazniku-spokojenosti-hosp_pac_2_pol_2021.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 1 polovina 2021.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni-dotazniku-spokojenosti-hospitalizovanych-2_po_2020.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 2 polovina 2020.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni-dotazniku-spok_hosp_1_pol_2020-1.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 1 polovina 2020.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni_dotazniku_spok_hosp_pac_2_pol_2019.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 2 polovina 2019.pdf<\/a><br \/>\n<a href=\"\/wp-content\/uploads\/2023\/11\/Vyhodnoceni_dotazniku_spok_hosp_pac_1_pol_2019.pdf\" target=\"_blank\" rel=\"noopener\">Vyhodnocen\u00ed dotazn\u00edk\u016f 1 polovina 2019.pdf<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":23379,"parent":23307,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[85],"class_list":["post-27467","page","type-page","status-publish","has-post-thumbnail","hentry","category-page-oddeleni"],"publishpress_future_action":{"enabled":false,"date":"2026-04-23 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