{"id":34820,"date":"2025-12-23T08:30:48","date_gmt":"2025-12-23T07:30:48","guid":{"rendered":"https:\/\/webnemji.azurewebsites.net\/?page_id=34820"},"modified":"2026-01-08T14:41:04","modified_gmt":"2026-01-08T13:41:04","slug":"stiznosti","status":"publish","type":"page","link":"https:\/\/webnemji.azurewebsites.net\/en\/o-nemocnici\/ombudsman\/stiznosti\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div id=\"cmsmasters_row_6iluctg3hk\" class=\"cmsmasters_row cmsmasters_color_scheme_default heroblocks cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div id=\"heroboxes\" class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_overlay\"><\/div>\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_sybg7he2sg\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_b3c74b95a0\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center pageheadingtitle\" data-animation=\"fadeIn\" data-delay=\"100\">\n\t<h1 class=\"cmsmasters_heading\">St\u00ed\u017enosti nemocnici Jihlava<\/h1>\n<\/div><div id=\"cmsmasters_heading_fnvw1kp5rt\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\" data-animation=\"fadeIn\" data-delay=\"150\">\n\t<h3 class=\"cmsmasters_heading\">Nemocnice Jihlava, p\u0159\u00edsp\u011bvkov\u00e1 organizace<\/h3>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_ly5ze1hf8e\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_v67ee6nvg7\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div class=\"cmsmasters_text\">\n<p><nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                            ]\n        }\n    <\/script>\n   \n    <script>\n            <\/script>\n<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_3f2f8816dd\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_0a1c5940f5\" class=\"cmsmasters_column one_third stickyinfocolumn\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_rva6m2t32d\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\">\n\t<h3 class=\"cmsmasters_heading\">Ombudsman<\/h3>\n<\/div>\n<div id=\"cmsmasters_divider_dpp34mcdj5\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_center\"><\/div>\n<div class=\"cmsmasters_sidebar sidebar_layout_11 sidebar-custom-menu\"><aside id=\"nav_menu-94\" class=\"widget widget_nav_menu\"><div class=\"menu-ombudsman-container\"><ul id=\"menu-ombudsman\" class=\"menu\"><li id=\"menu-item-34789\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34789\"><a href=\"\/o-nemocnici\/ombudsman\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-file-shield\"><\/i>Z\u00e1kladn\u00ed informace<\/a><\/li>\n<li id=\"menu-item-34792\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34792\"><a href=\"\/o-nemocnici\/ombudsman\/pochvaly\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-person-chalkboard\"><\/i> Pochvaly<\/a><\/li>\n<li id=\"menu-item-34791\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34791\"><a href=\"\/o-nemocnici\/ombudsman\/stiznosti\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-person-chalkboard\"><\/i> St\u00ed\u017enosti<\/a><\/li>\n<li id=\"menu-item-34790\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34790\"><a href=\"\/o-nemocnici\/ombudsman\/kodex\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-certificate\"><\/i> Etick\u00fd kodex Ombudsmana<\/a><\/li>\n<\/ul><\/div><\/aside><div class=\"cl\"><\/div>\n<\/div>\n<\/div><\/div>\n<div id=\"cmsmasters_column_k7vlyuz4yq\" class=\"cmsmasters_column two_third\">\n<div class=\"cmsmasters_column_inner\"><div class=\"cmsmasters_text\">\n<p><\/p>\n<\/div>\n<div id=\"cmsmasters_heading_0cx4mcjjyd\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_left\">\n\t<h2 class=\"cmsmasters_heading\">St\u00ed\u017enosti<\/h2>\n<\/div>\n<div id=\"cmsmasters_divider_o5xvk1j1a9\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_left\"><\/div>\n<div class=\"cmsmasters_text\">\n<div data-ogsc=\"black\" data-olk-copy-source=\"MessageBody\">\n<p>N\u00e1zory a zku\u0161enosti pacient\u016f a n\u00e1v\u0161t\u011bvn\u00edk\u016f Nemocnice Jihlava jsou pro n\u00e1s velmi cenn\u00fdm zdrojem informac\u00ed. V\u00a0p\u0159\u00edpad\u011b Va\u0161ich pochybnost\u00ed o spr\u00e1vnosti odborn\u00e9ho postupu nebo jedn\u00e1n\u00ed zdravotnick\u00fdch pracovn\u00edk\u016f, m\u016f\u017eete, za podm\u00ednek stanoven\u00fdch z\u00e1konem\u00a0\u010d\u00edslo\u00a0372\/2011 Sb.,\u00a0o zdravotn\u00edch slu\u017eb\u00e1ch a podm\u00ednk\u00e1ch jejich poskytov\u00e1n\u00ed (z\u00e1kon o zdravotn\u00edch slu\u017eb\u00e1ch) podle \u00a7 93 odst. 1 a 2\u00a0podat proti postupu nemocnice st\u00ed\u017enost.<\/p>\n<\/div>\n<h5 data-ogsc=\"black\" data-olk-copy-source=\"MessageBody\"><strong>Kdo m\u016f\u017ee podat st\u00ed\u017enost (\u00a7 93 odst. 1 z\u00e1k. \u010d. 372\/2011 Sb. o zdravotn\u00edch slu\u017eb\u00e1ch):<\/strong><\/h5>\n<div class=\"x_elementToProof\" data-ogsc=\"rgb(0, 0, 0)\">\n<p>a) pacient,<br \/>\nb) z\u00e1konn\u00fd z\u00e1stupce, opatrovn\u00edk pacienta nebo jin\u00e1 osoba, kter\u00e1 je na z\u00e1klad\u011b rozhodnut\u00ed soudu opr\u00e1vn\u011bna pacienta zastupovat v pr\u00e1vn\u00edm jedn\u00e1n\u00ed vztahuj\u00edc\u00edm se k poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb,<br \/>\nc) osoba bl\u00edzk\u00e1 v p\u0159\u00edpad\u011b, \u017ee pacient tak nem\u016f\u017ee u\u010dinit s ohledem na sv\u016fj zdravotn\u00ed stav nebo pokud zem\u0159el, nebo<br \/>\nd) osoba zmocn\u011bn\u00e1 pacientem.<\/p>\n<p>St\u00ed\u017enost se pod\u00e1v\u00e1 poskytovateli, proti kter\u00e9mu sm\u011b\u0159uje; t\u00edm nen\u00ed dot\u010dena mo\u017enost podat st\u00ed\u017enost podle jin\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f. Pod\u00e1n\u00ed st\u00ed\u017enosti nesm\u00ed b\u00fdt osob\u011b, kter\u00e1 ji podala, nebo pacientovi, jeho\u017e se st\u00ed\u017enost t\u00fdk\u00e1, na \u00fajmu.<\/p>\n<p>V p\u0159\u00edpad\u011b nesouhlasu s vy\u0159\u00edzen\u00edm st\u00ed\u017enosti (\u00a7 93 odst. 2 z\u00e1k. \u010d. 372\/2011 Sb. o zdravotn\u00edch slu\u017eb\u00e1ch):<br \/>\nPokud osoba, kter\u00e1 podala st\u00ed\u017enost podle odstavce 1 (d\u00e1le jen \u201est\u011b\u017eovatel\u201c), s jej\u00edm vy\u0159\u00edzen\u00edm nesouhlas\u00ed, m\u016f\u017ee ve lh\u016ft\u011b 60 dn\u016f ode dne doru\u010den\u00ed jej\u00edho vy\u0159\u00edzen\u00ed podat st\u00ed\u017enost p\u0159\u00edslu\u0161n\u00e9mu spr\u00e1vn\u00edmu org\u00e1nu. Z\u00e1rove\u0148 uvede d\u016fvody nesouhlasu s vy\u0159\u00edzen\u00edm st\u00ed\u017enosti podle odstavce 1. St\u00ed\u017enost podle v\u011bty prvn\u00ed lze podat i tehdy, nen\u00ed-li st\u00ed\u017enost podle odstavce 1 vy\u0159\u00edzena ve lh\u016ft\u011b podle odstavce 3 p\u00edsm. b).<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h5><strong>Jak m\u016f\u017eete podat st\u00ed\u017enost?<\/strong><\/h5>\n<ul>\n<li>\u00dastn\u011b<\/li>\n<li>P\u00edsemn\u011b (v listinn\u00e9 form\u011b nebo elektronicky).<\/li>\n<\/ul>\n<p>Pro zad\u00e1n\u00ed st\u00ed\u017enosti je nejlep\u0161\u00ed vyu\u017e\u00edt elektronick\u00fd formul\u00e1\u0159:<\/p>\n<p><span style=\"text-decoration: underline; font-size: 16pt; color: #0000ff;\"><strong><a href=\"https:\/\/forms.cloud.microsoft\/e\/nwRXvjTHZq\">Chci podat st\u00ed\u017enost<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>P\u00edsemnou st\u00ed\u017enost ode\u0161lete na adresu:<\/strong><\/h5>\n<p>Nemocnice Jihlava, p\u0159\u00edsp\u011bvkov\u00e1 organizace<br \/>\nNemocni\u010dn\u00ed ombudsman<br \/>\nVrchlick\u00e9ho 59<br \/>\nJihlava 586 01<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>E-mailem:<\/strong><\/h5>\n<p><span style=\"text-decoration: underline;\"><strong><a href=\"mailto:ombudsman@nemji.cz\" target=\"_blank\" rel=\"noopener\">ombudsman@nemji.cz<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Datovou schr\u00e1nkou:<\/strong><\/h5>\n<p><span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.mojedatovaschranka.cz\/as\/login?uri=https%3a%2f%2fwww.mojedatovaschranka.cz%2fportal%2fISDS%2f&amp;status=NCOO\" target=\"_blank\" rel=\"noopener\">4srk6jw<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Nebo p\u0159edejte osobn\u011b:<\/strong><\/h5>\n<ul>\n<li>Na Sekretari\u00e1t Nemocnice Jihlava, p. o. 7:00 \u2013 15:30 hodin.<\/li>\n<li>Nemocni\u010dn\u00edmu ombudsmanovi 9:00 \u2013 15:00 hodin.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Aby byla st\u00ed\u017enost p\u0159ijata k \u0159e\u0161en\u00ed mus\u00ed obsahovat jm\u00e9no, p\u0159\u00edjmen\u00ed, po\u0161tovn\u00ed adresu a podpis st\u011b\u017eovatele (p\u0159\u00edpadn\u011b z\u00e1konn\u00e9ho z\u00e1stupce \u010di osoby bl\u00edzk\u00e9), popis skute\u010dnost\u00ed, kter\u00e9 jsou p\u0159edm\u011btem st\u00ed\u017enosti, v\u010detn\u011b uveden\u00ed jm\u00e9na osob \u010di n\u00e1zvu pracovi\u0161t\u011b, kter\u00fdch se st\u00ed\u017enost t\u00fdk\u00e1.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>\u00dastn\u00ed st\u00ed\u017enost<\/strong><\/h5>\n<p>Podac\u00edm m\u00edstem pro \u0159e\u0161en\u00ed \u00fastn\u00ed st\u00ed\u017enosti je v dob\u011b od 9:00 do 15:00 pracovi\u0161t\u011b nemocni\u010dn\u00edho ombudsmana, kde bude se st\u011b\u017eovatelem projedn\u00e1n p\u0159edm\u011bt st\u00ed\u017enosti.<\/p>\n<\/div>\n<div class=\"cmsmasters_text\">\n<h5><strong>Vy\u0159\u00edzen\u00ed st\u00ed\u017enosti<\/strong><\/h5>\n<p>Lh\u016fta pro vy\u0159\u00edzen\u00ed st\u00ed\u017enosti je 30 kalend\u00e1\u0159n\u00edch dn\u016f ode dne doru\u010den\u00ed. Po ukon\u010den\u00ed \u0161et\u0159en\u00ed st\u00ed\u017enosti je st\u011b\u017eovateli pod\u00e1na p\u00edsemn\u00e1 zpr\u00e1va. Lh\u016fta m\u016f\u017ee b\u00fdt v\u00a0od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech prodlou\u017eena o dal\u0161\u00edch 30 kalend\u00e1\u0159n\u00edch dn\u00ed. O prodlou\u017een\u00ed lh\u016fty mus\u00ed b\u00fdt st\u011b\u017eovatel p\u00edsemn\u011b informov\u00e1n.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>Pokud st\u011b\u017eovatel nesouhlas\u00ed s\u00a0vy\u0159\u00edzen\u00edm st\u00ed\u017enosti, m\u016f\u017ee se obr\u00e1tit na:<\/strong><\/h5>\n<ul>\n<li>Odbor zdravotnictv\u00ed Krajsk\u00e9ho \u00fa\u0159adu Kraje Vyso\u010dina<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u0160et\u0159en\u00ed st\u00ed\u017enost\u00ed se \u0159\u00edd\u00ed z\u00e1konem \u010d. 372\/2011 Sb., o zdravotn\u00edch slu\u017eb\u00e1ch, ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f, a vnit\u0159n\u00edm dokumentem Nemocnice Jihlava.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":23379,"parent":27582,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[85],"class_list":["post-34820","page","type-page","status-publish","has-post-thumbnail","hentry","category-page-oddeleni"],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 01:47:26","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/34820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/comments?post=34820"}],"version-history":[{"count":0,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/34820\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/27582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/media\/23379"}],"wp:attachment":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/media?parent=34820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/categories?post=34820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}