{"id":34827,"date":"2025-12-23T08:51:54","date_gmt":"2025-12-23T07:51:54","guid":{"rendered":"https:\/\/webnemji.azurewebsites.net\/?page_id=34827"},"modified":"2026-01-05T12:07:52","modified_gmt":"2026-01-05T11:07:52","slug":"kodex","status":"publish","type":"page","link":"https:\/\/webnemji.azurewebsites.net\/en\/o-nemocnici\/ombudsman\/kodex\/","title":{"rendered":"Etick\u00fd kodex Ombudsmana"},"content":{"rendered":"<div id=\"cmsmasters_row_6iluctg3hk\" class=\"cmsmasters_row cmsmasters_color_scheme_default heroblocks cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div id=\"heroboxes\" class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_overlay\"><\/div>\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_sybg7he2sg\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_b3c74b95a0\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center pageheadingtitle\" data-animation=\"fadeIn\" data-delay=\"100\">\n\t<h1 class=\"cmsmasters_heading\">Etick\u00fd kodex<\/h1>\n<\/div><div id=\"cmsmasters_heading_fnvw1kp5rt\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\" data-animation=\"fadeIn\" data-delay=\"150\">\n\t<h3 class=\"cmsmasters_heading\">Nemocni\u010dn\u00edho ombudsmana<\/h3>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_ly5ze1hf8e\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_v67ee6nvg7\" class=\"cmsmasters_column one_first\">\n<div class=\"cmsmasters_column_inner\"><div class=\"cmsmasters_text\">\n<p><nav aria-label=\"breadcrumbs\">\n            <div class=\"breadcrumb-container theme1\">\n                <ol>\n                                    <\/ol>\n            <\/div>\n        <\/nav>    <script type=\"application\/ld+json\">\n        {\n            \"@context\": \"http:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                            ]\n        }\n    <\/script>\n   \n    <script>\n            <\/script>\n<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"cmsmasters_row_3f2f8816dd\" class=\"cmsmasters_row cmsmasters_color_scheme_default cmsmasters_row_top_default cmsmasters_row_bot_default cmsmasters_row_boxed\">\n<div class=\"cmsmasters_row_outer_parent\">\n<div class=\"cmsmasters_row_outer\">\n<div class=\"cmsmasters_row_inner\">\n<div class=\"cmsmasters_row_margin\">\n<div id=\"cmsmasters_column_0a1c5940f5\" class=\"cmsmasters_column one_third stickyinfocolumn\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_rva6m2t32d\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_center\">\n\t<h3 class=\"cmsmasters_heading\">Ombudsman<\/h3>\n<\/div>\n<div id=\"cmsmasters_divider_dpp34mcdj5\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_center\"><\/div>\n<div class=\"cmsmasters_sidebar sidebar_layout_11 sidebar-custom-menu\"><aside id=\"nav_menu-94\" class=\"widget widget_nav_menu\"><div class=\"menu-ombudsman-container\"><ul id=\"menu-ombudsman\" class=\"menu\"><li id=\"menu-item-34789\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34789\"><a href=\"\/o-nemocnici\/ombudsman\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-file-shield\"><\/i>Z\u00e1kladn\u00ed informace<\/a><\/li>\n<li id=\"menu-item-34792\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34792\"><a href=\"\/o-nemocnici\/ombudsman\/pochvaly\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-person-chalkboard\"><\/i> Pochvaly<\/a><\/li>\n<li id=\"menu-item-34791\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34791\"><a href=\"\/o-nemocnici\/ombudsman\/stiznosti\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-person-chalkboard\"><\/i> St\u00ed\u017enosti<\/a><\/li>\n<li id=\"menu-item-34790\" class=\"static-link menu-item menu-item-type-custom menu-item-object-custom menu-item-34790\"><a href=\"\/o-nemocnici\/ombudsman\/kodex\/\" data-ps2id-api=\"true\"><i class=\"fa-solid fa-certificate\"><\/i> Etick\u00fd kodex Ombudsmana<\/a><\/li>\n<\/ul><\/div><\/aside><div class=\"cl\"><\/div>\n<\/div>\n<\/div><\/div>\n<div id=\"cmsmasters_column_k7vlyuz4yq\" class=\"cmsmasters_column two_third\">\n<div class=\"cmsmasters_column_inner\"><div id=\"cmsmasters_heading_ra6mn0pvp\" class=\"cmsmasters_heading_wrap cmsmasters_heading_align_left\">\n\t<h2 class=\"cmsmasters_heading\">Etick\u00fd kodex<\/h2>\n<\/div>\n<div id=\"cmsmasters_divider_kul4awri6m\" class=\"cmsmasters_divider cmsmasters_divider_width_short cmsmasters_divider_pos_left\"><\/div>\n<div class=\"cmsmasters_text\">\n<h3><strong>Preambule<\/strong><\/h3>\n<p>Ombudsman nemocnice je nez\u00e1vislou a d\u016fv\u011bryhodnou osobou, kter\u00e1 podporuje otev\u0159enou komunikaci, p\u0159isp\u00edv\u00e1 k ochran\u011b pr\u00e1v pacient\u016f a napom\u00e1h\u00e1 kultivaci vztah\u016f mezi pacienty, jejich bl\u00edzk\u00fdmi a zdravotnick\u00fdm person\u00e1lem. Tento etick\u00fd kodex vymezuje z\u00e1kladn\u00ed hodnoty, z\u00e1sady a profesn\u00ed odpov\u011bdnost ombudsmana p\u0159i v\u00fdkonu jeho \u010dinnosti.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>I. Respekt k lidsk\u00e9 d\u016fstojnosti<\/strong><\/span><br \/>\nOmbudsman jedn\u00e1 s ka\u017ed\u00fdm pacientem, jeho bl\u00edzk\u00fdmi i zam\u011bstnanci nemocnice s \u00factou, respektem a empati\u00ed. Respektuje jedine\u010dnost ka\u017ed\u00e9ho \u010dlov\u011bka, jeho \u017eivotn\u00ed situaci, zdravotn\u00ed stav, n\u00e1zory, hodnoty a kulturn\u00ed \u010di n\u00e1bo\u017eensk\u00e9 z\u00e1zem\u00ed. Dohl\u00ed\u017e\u00ed na to, aby byl respektov\u00e1n z\u00e1kaz diskriminace.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>II. Nez\u00e1vislost a nestrannost<\/strong><\/span><br \/>\nOmbudsman vykon\u00e1v\u00e1 svou \u010dinnost nez\u00e1visle, bez ohledu na osobn\u00ed, profesn\u00ed \u010di institucion\u00e1ln\u00ed z\u00e1jmy.\u00a0 e v\u0161em podn\u011bt\u016fm p\u0159istupuje nestrann\u011b, objektivn\u011b a bez p\u0159edsudk\u016f, p\u0159i\u010dem\u017e neusiluje o zv\u00fdhodn\u011bn\u00ed \u017e\u00e1dn\u00e9 ze z\u00fa\u010dastn\u011bn\u00fdch stran.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>III. Dobrovolnost, p\u0159\u00edstupnost a d\u016fv\u011brnost<\/strong><\/span><br \/>\nKontakt s ombudsmanem je zalo\u017een na dobrovolnosti. Ombudsman vytv\u00e1\u0159\u00ed bezpe\u010dn\u00fd a otev\u0159en\u00fd prostor, ve kter\u00e9m se mohou pacienti a jejich bl\u00edzc\u00ed svobodn\u011b vyj\u00e1d\u0159it bez obav z postihu \u010di znev\u00fdhodn\u011bn\u00ed. Respektuje d\u016fv\u011brnost sd\u011blen\u00fdch informac\u00ed a je v\u00e1z\u00e1n ml\u010denlivost\u00ed.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>IV. Podpora dialogu a porozum\u011bn\u00ed<\/strong><\/span><br \/>\nOmbudsman usiluje o podporu vz\u00e1jemn\u00e9ho porozum\u011bn\u00ed, konstruktivn\u00edho dialogu a hled\u00e1n\u00ed \u0159e\u0161en\u00ed p\u0159ijateln\u00fdch pro v\u0161echny z\u00fa\u010dastn\u011bn\u00e9.\u00a0 Jeho c\u00edlem nen\u00ed hled\u00e1n\u00ed vin\u00edka, ale porozum\u011bn\u00ed situaci a p\u0159isp\u011bn\u00ed ke zlep\u0161en\u00ed vztah\u016f a proces\u016f. Slu\u017eby poskytuje na nejvy\u0161\u0161\u00ed mo\u017en\u00e9 odborn\u00e9 \u00farovni z hlediska pr\u00e1va, co se t\u00fd\u010de komunikace \u2013 hled\u00e1 sm\u00edrn\u00e9 \u0159e\u0161en\u00ed i s vyu\u017eit\u00edm neform\u00e1ln\u00edch postup\u016f a media\u010dn\u00edch technik.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>V. Profesionalita a odpov\u011bdnost<\/strong><\/span><br \/>\nOmbudsman vykon\u00e1v\u00e1 svou \u010dinnost odborn\u011b, sv\u011bdomit\u011b a v souladu s platnou legislativou a vnit\u0159n\u00edmi p\u0159edpisy nemocnice. Pravideln\u011b rozv\u00edj\u00ed sv\u00e9 odborn\u00e9 znalosti a dovednosti, zejm\u00e9na v oblasti komunikace, mediace a etiky.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>VI. Bez sank\u010dn\u00ed pravomoci<\/strong><\/span><br \/>\nOmbudsman nem\u00e1 rozhodovac\u00ed ani sank\u010dn\u00ed pravomoci. Na z\u00e1klad\u011b zji\u0161t\u011bn\u00ed formuluje doporu\u010den\u00ed, n\u00e1vrhy a podn\u011bty ke zlep\u0161en\u00ed, kter\u00e1 p\u0159edkl\u00e1d\u00e1 \u0159editeli Nemocnice Jihlava.<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>VII. Prevence a zlep\u0161ov\u00e1n\u00ed p\u00e9\u010de<\/strong><\/span><br \/>\nOmbudsman p\u0159isp\u00edv\u00e1 k prevenci konflikt\u016f a k systematick\u00e9mu zlep\u0161ov\u00e1n\u00ed kvality p\u00e9\u010de, bezpe\u010d\u00ed pacient\u016f a pracovn\u00edho prost\u0159ed\u00ed v nemocnici.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>Z\u00e1v\u011bre\u010dn\u00e9 ustanoven\u00ed<\/strong><\/span><br \/>\nTento etick\u00fd kodex je z\u00e1vazn\u00fd pro \u010dinnost ombudsmana Nemocnice Jihlava a slou\u017e\u00ed jako vod\u00edtko pro etick\u00e9 a profesion\u00e1ln\u00ed jedn\u00e1n\u00ed p\u0159i ochran\u011b pr\u00e1v pacient\u016f a podpo\u0159e d\u016fv\u011bry v poskytovanou zdravotn\u00ed p\u00e9\u010di.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"cmsmasters_text\">\n<p><\/p>\n<\/div>\n<div id=\"cmsmasters_divider_u0g3prgmdr\" class=\"cl\"><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":23379,"parent":27582,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[85],"class_list":["post-34827","page","type-page","status-publish","has-post-thumbnail","hentry","category-page-oddeleni"],"publishpress_future_action":{"enabled":false,"date":"2026-04-19 01:47:25","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/34827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/comments?post=34827"}],"version-history":[{"count":0,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/34827\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/pages\/27582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/media\/23379"}],"wp:attachment":[{"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/media?parent=34827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webnemji.azurewebsites.net\/en\/wp-json\/wp\/v2\/categories?post=34827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}